Support
Frequently Asked Questions
Have questions? We're here to help. Find answers to common queries about our services.
General Questions
What happens if my order arrives damaged or has printing defects?
Report print defects or damage with photos within 2-3 business days. We will replace items only if our team determines we printed them incorrectly. Buyer mishandling is not covered.
What happens if my order arrives damaged or has printing defects?
Report print defects or damage with photos within 2-3 business days. We will replace items only if our team determines we printed them incorrectly. Buyer mishandling is not covered.
How quickly will my custom items be produced and ready to ship?
Standard production takes about 5 business days, varying by material. For urgent projects, next-day fast printing is available on high-volume items like standard vinyl banners.
How quickly will my custom items be produced and ready to ship?
Standard production takes about 5 business days, varying by material. For urgent projects, next-day fast printing is available on high-volume items like standard vinyl banners.
Can I return a custom printed product if I change my mind or make a mistake?
Because items are custom-made, no returns or refunds are allowed once an order is processed or shipped. Cancelations and refunds are only possible before production begins.
Can I return a custom printed product if I change my mind or make a mistake?
Because items are custom-made, no returns or refunds are allowed once an order is processed or shipped. Cancelations and refunds are only possible before production begins.
What payment types do you accept, and when is my card charged?
We accept major credit cards, cash, and financing. Card details are authorized upfront, and your order will be blocked from entering production if the payment is declined.
What payment types do you accept, and when is my card charged?
We accept major credit cards, cash, and financing. Card details are authorized upfront, and your order will be blocked from entering production if the payment is declined.
What are your shipping costs, thresholds, and liability policies?
Shipping is calculated at checkout based on weight, dimensions, and location; no free shipping is available. We are not liable for carrier delays or damages. You are responsible for address accuracy.
What are your shipping costs, thresholds, and liability policies?
Shipping is calculated at checkout based on weight, dimensions, and location; no free shipping is available. We are not liable for carrier delays or damages. You are responsible for address accuracy.